FAQs and Terms and Conditions

Frequently Asked Questions

 

How do I book?

It’s easy! Book online, see your activities coordinator, drop in to a local travel agent or contact our office - details are below.

Where do I get picked up from?

We have various central locations where our friendly driver/guide can pick you up and drop you back at the end of the trip

Can I just turn up?

No, you must book in advance. In order to secure a booking, you must pay the full amount.

What if it is raining or if I change my mind?

Our trips run in all kinds of weather - rain, hail and shine! In order to get a full refund, you must give our office 48 hours notice. Refunds will not be given after this time. Alternatively, you can transfer your ticket to someone else.

What if I am running late?

Remember, public transport services are more limited on the weekends, so give yourself plenty of time to get to your departure point. Below is an emergency contact number, please call the driver as soon as you realise that you may be late. The bus will only wait a maximum of 10 minutes at each stop. Refunds will not be given if you miss the bus.

What if I can't make it? Can I get a refund?

Refunds may incur a 20% administration fee. Refunds are only possible for the following:
     Day Trips – Notice is given 48 hours before departure
     Overnight tours of 4 days or less – Notice is given 7 days before departure
     Spring Break and tours longer than 4 days – Notice is given 30 days before departure 

How do I find out more?

Your activities coordinator or travel agent can provide an outline of each trip.

Or you can contact our office:

Telephone: (61 2) 9318 0853

 

Email: info@colourfultrips.com
Website: www.colourfultrips.com

 

Terms & Conditions

 

Your Responsibilities

  • Bus, train, and ferry timetables are different on weekends, so give yourself plenty of time to get to your pick up point. See www.131500.com.au for all timetables.
  • You must pay attention to Colourful Trips staff and follow their directions.  If you do not return to the bus at the requested time, then the group may leave without you!
  • If you do not understand the directions of our staff then please seek clarification.
  • No smoking is allowed on the bus, national parks and inside buildings.

On the day...

  • For day trips arrive at your departure point 10 minutes before departure
  • For overnight trips arrive 30 minutes before departure
  • Trips proceed regardless of weather - rain, hail or shine!

FOR A MORE DETAILED TERMS AND CONDITIONS CLICK HERE

Office Telephone (61 2) 9318 0853. 24 hours a day with help from our call centre. 
Email: info@colourfultrips.com
Colourful Trips Tour Operators Licence # 35448

 

 

Pick-up-points

Park Royal Hotel

 
150 Day St, Sydney
 
 

Sydney

 
Pick up your Sydney pack from the reception at your accommodation
 
 
 

Bondi Junction @ 7.00am

 
In front of the Meriton Serviced Apartments near Grafton St exit from Bondi Junction Train Station
 
 

Kings Cross @ 7.15am

 
In front of the Holiday Inn, 203 Victoria St, Potts Point behind Kings Cross Station
 
 

Wake Up Hostel @ 7.30am

 
George St side of Wake Up! Hostel (509 Pitt St, Sydney)
 
 

UNSW - main entrance Anzac Parade

 
Main pedestrian entrance near bus stop
 
 

Sydney Central YHA @ 7.30am

 
From in front of YHA Central on Rawson Place, near Central Station. If travelling by train to Central Station, take the Eddy Avenue exit.
 
 

Central Station, St Laurence Church @ 7.30am

 
Meet at the front entrance of St Laurence Church, 812 George Street, near Central Station.
 
 

North Sydney Station @ 7.40am

 
North Sydney Station, Blue St - Stand A
 
 

Circular Quay - Sydney Harbour Marriot Hotel @ 7.45am

 
In front of the Sydney Harbour Marriott Hotel, 30 Pitt St
 
 

Circular Quay - Sydney Harbour Marriott Hotel @ 7.55am

 
In front of the Sydney Harbour Marriott Hotel, 30 Pitt St
 
 

Circular Quay @ 7.55am

 
Corner of Loftus and Alfred St in front of the train and ferry terminal.
 
 

ICMS Manly @ 7.00am

 
from the Darley Road entrance
 
 

ICMS Manly @ 7.15am

 
from the Darley Road entrance
 
 

Manly Novotel @ 7.15am

 
Bus Bay opposite The Novotel
55 N Steyne, Manly NSW 2095
 
 

Manly Novotel @ 7.30am

 
Bus Bay opposite The Novotel
55 N Steyne, Manly NSW 2095
 
 

Urbanest Cleveland St @ 7.30am

 
pick up is across the road at 114 Abercrombie St, in front of the Chippendale Cellars (bottle shop)
 
 

Liverpool Train Station

 
Liverpool City Railway Station
 
 

YHA Blue Mountains @ 10.00am

 
From in front of Blue Mountains YHA, 207 Katoomba St, Katoomba
 
 

Stagehuis

 
50-52 Edgecliff Road, Woollahra
 
 

Western Bus Bay - Stand D, UOW, Northfield Ave @ 9.00am

 
Bus Stop Stand D: Wollongong University
 
 

Bangkok, Thailand

 
Airport Transfer
 
 

Brisbane - Chase the Sun

 
Make your way to your accommodation as detailed in the PDF Important Information
 
 
 

Brisbane

 
This package doesn't include transport to the Gold Coast so choose the best option for you to suit your timetable. For helpful information on your transport options see the PDF in the trip information called Traveling from Brisbane to the Gold Coast
 
 
 

YHA Christchurch

 
36 Hereford St, Christchurch Central, Christchurch 8013
 
 

YMCA Christchurch

 
12 Hereford St, Christchurch
 
 

Brisbane - Bunk Backpackers @ 7.20am

 
Gipps Street, The Valley
 
 

Brisbane (South) Urbanest @ 8.00am

 
60 Tribune St, South Brisbane

 
 

MQ Uni - Building E3A @ 7.30 am

 
At the main public bus stop located in front of Building E3A
 
 

MQ Uni - Building E3A @ 8.00am

 
At the main public bus stop located in front of Building E3A
 
 

MQ Uni - Building E3A @ 8.15 am

 
At the main public bus stop located in front of Building E3A
 
 

MQ Village - Culloden Rd @ 8:15am

 
Culloden Rd, Marsfield NSW 2122
 
 

Cargo Bar (in front of)

 
Next to the Aquarium in Darling Harbour
 
 

Sydney International Airport

 
You'll be exiting from either Gates A/B or C/D. Between these exit points is an area called The Meeting Point. It's close to the Information Desk and opposite the ANZ Bank.
 
Sydney Arrival Pack

Sydney International Airport - McDonalds

 
You'll be exiting from either Gates A/B or C/D. Once you exit turn right and go all the way to the end of the terminal building where you'll find McDonalds. Our staff will meet you here one hour after your plane lands.
 
Map
 

Sydney International Airport - drop off

 
Your pick up time from your address will be 3.5 hours before your flight departure time. We will drop you off in front of the terminal close to the check in counters.
 
 
 

Sydney Domestic Airport - T2 pick up

 
After exiting and picking up your luggage please wait at Luggage Carousel 3 in front of the cafe. Our staff will meet you here 15 minutes after your plane lands.
 
Map
 

Sydney Domestic Airport - T2 drop off

 
Your pick up time from your address will be 2.5 hours before your flight departure time. We will drop you off in front of the terminal close to the check in counters.
 
 
 

Sydney Domestic Airport - T3 pick up

 
After exiting and picking up your luggage please wait at Luggage Carousel 1 in front of the cafe. Our staff will meet you here 15 minutes after your plane lands.
 
Map
 

Sydney Domestic Airport - T3 drop off

 
Your pick up time from your address will be 2.5 hours before your flight departure time. We will drop you off in front of the terminal close to the check in counters.
 
 
 

Newcastle University

 
Maths Bus Stop
Campus map reference C-5
 
 

St Pauls Cathedral @ 7.10am

 
Flinders Street, Melbourne
 
 

St Pauls Cathedral @ 9.45am (PI)

 
Flinders Street, Melbourne
 
 

St Pauls Cathedral @ 10.45am (PI - summer)

 
Flinders Street, Melbourne
 
 

570 Flinders St @ 7.15am

 
Bunyip office next to YHA Melbourne Central near corner of Flinders and Spencer St
 
 

570 Flinders St @ 9.55am (PI)

 
Bunyip office next to YHA Melbourne Central near corner of Flinders and Spencer St
 
 

570 Flinders St @ 10.55am (PI - summer)

 
Bunyip office next to YHA Melbourne Central near corner of Flinders and Spencer St
 
 

Base Hostel St Kilda @ 6.55am

 
17 Carlisle Street, St. Kilda
 
 

Base Hostel St Kilda @ 9.30am (PI)

 
17 Carlisle Street, St. Kilda
 
 

Base Hostel St Kilda @ 10.30am (PI - summer)

 
17 Carlisle Street, St. Kilda
 
 

Federation Square (FS)

 
Cnr. Flinders & Russell St.
 
 

ACU St Patricks Campus Melbourne @ 6.45am

 
Corner of Young St and Victoria Parade
 
 

YHA Melbourne Metro @ 7.10am

 
78 Howard St.
North Melbourne
 
 

YHA Melbourne Metro @ 9.50am (PI)

 
78 Howard St.
North Melbourne
 
 

YHA Melbourne Metro @ 10.50am (PI - summer)

 
78 Howard St.
North Melbourne
 
 

Nomads Industry @ 7.05am

 
196 Abeckett Street, Melbourne
 
 

Nomads Industry @ 9.40am (PI)

 
196 Abeckett Street, Melbourne
 
 

Nomads Industry @ 10.40am (PI - summer)

 
196 Abeckett Street, Melbourne
 
 

Hotel Discovery @ 7.05am

 
167 Franklin Street, Melbourne
 
 

 
 

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PHONE: +61 02 9318 0853